Terms of Sales

Delivery in 24 hours

Shipping costs €5

FREE SHIPPING for orders over € 20

 

SHIPPING COSTS

The shipping costs to Spain (mainland), will be free for orders that exceed the amount of 20 euros, if that amount is not reached the cost is 5 euros.

For other destinations, you will be informed in detail of the cost of the shipment before confirming the order.

The logistics companies with which we maintain a collaboration agreement are ASM, GLS and MCB Express.

Once the order is sent, you will receive a link in your email to track your order.

Orders will not be served in PO Boxes.

 

CONDITIONS TERM DELIVERY

The delivery time is 24 hours.

Our current quality commitment contemplates that all orders confirmed in one day (Monday to Friday until 4:00 p.m.), will be delivered in the next 24 hours if the destination is Spain(mainland). No deliveries will be made on Saturdays, Sundays and holidays.

For other destinations, you will be informed in detail of the delivery period before confirming the order.

Firm orders will be considered those whose form of payment is confirmed and in case of transfers, once these have been verified.

In the event that stock breakage occurs for any reason, our customer service department will warn the customer of any delay, giving the possibility to cancel the order or change it.

 

PAYMENT METHODS

ART LAB PAINTS facilitates its clients the payment by bank transfer, Paypal account and credit / debit cards Visa, Mastercard or Visa Electron through the Virtual POS gateway of CaixaBank, S.A.

In payments by credit / debit card, we do not store information about the cards, nor do we access them. All transactions are executed directly by CaixaBank, S.A. and its POS platform in its highly secure servers. The Virtual POS of CaixaBank is safe and a national reference in online transactions.

 

RETURNS

According to the current legislation, the client has 14 working days, counted from the date of receipt of the shipment, to communicate the return of the order.

To make the return, the product must be in perfect condition, in its original packaging, unused and with the manuals, accessories or promotional gifts included in your case. Once the goods have been received in our facilities, and after checking the status of them, we will proceed to refund the amount according to the payment method made by the customer within 15 days.

To make the return go throug order history of your account. In case of doubt, please contact hello@artlabpaints.com and you will receive instructions for it.

 

TAXES

Residents in the European Union

The prices of the products that are for sale in our store of electronic commerce include the Value Added Tax (I.V.A.). The purchases made by the passive subjects of the I.V.A. (companies, entities, organizations …) with residence in the European Union and endowed with an intra-community NIF, will be exempt from the payment of the I.V.A., under the condition of sending a document that can prove it.

Residents in non-EU countries

Purchases made by individuals or legal entities residents in non-EU countries will be exempt from payment of the I.V.A.

For this purchase / shipping system and due to its fiscal regime, the following are considered extra-Community territories: the Canary Islands, Ceuta, Melilla and those considered to be outermost of the EU.

EXPRESS DELIVERY

Delivery in 24 hours

ECONOMIC SHIPPING

Shipping costs € 5

FREE SHIPING

To orders over € 20
A company specialized in the production of high quality paints. We work with formulas for products of professional application and industrial use, but we adapt our packaging so that DIY consumers can acquire them and work with professional finishes in any of their projects and craft projects.

CONTACT

Email: hello@artlabpaints.com
Phone: 964 521 387
Avenida Sonella, 127
Polígono Industrial Sur 8
12200 Castellón - SPAIN

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